Refund and Returns Policy

Last Updated: August 5, 2025

At euontour.com, we strive to provide exceptional travel experiences and transparent booking policies. This Refund and Returns Policy outlines your rights regarding refunds for tour bookings, service discrepancies, and other related matters. Please read this policy carefully before making a reservation.

1. Overview

As a tour and travel booking platform, euontour.com does not sell physical products. Therefore, “returns” do not apply in the traditional sense. Instead, this policy governs refunds for canceled or modified bookings, service failures, and billing errors.

All refund requests are evaluated in accordance with our Cancellation Policy and these terms.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

a) Customer-Requested Cancellations

Refund amounts depend on how far in advance you cancel your booking. See our Cancellation Policy for full details:

• More than 30 days before departure: Full refund minus 10% administrative fee.
• 15–30 days: 50% refund.
• 7–14 days: 25% refund.
• Less than 7 days or no-show: No refund.

b) Cancellations by euontour.com

If we cancel your tour due to low enrollment, safety concerns, or operational issues:

• You will receive a full refund of all payments made.
• Alternatively, we may offer a credit voucher or rebooking on a comparable tour (subject to availability).

c) Service Not Provided or Significantly Disrupted

If a booked tour or key component (e.g., guided visit, transportation) is not delivered as described, and cannot be remedied:

• A partial or full refund may be issued at our discretion.
• Claims must be reported during or immediately after the tour via email to support@euontour.com .

d) Billing Errors

If you are charged incorrectly (e.g., duplicate charge, wrong amount), we will issue a full refund for the erroneous amount upon verification.

3. Non-Refundable Situations

We cannot issue refunds for:

• Failure to appear (“no-show”) on the tour date.
• Personal emergencies or travel delays not covered by insurance (unless covered under our Cancellation Policy).
• Changes in personal plans (e.g., schedule conflicts, visa denial — unless covered by travel insurance).
• Minor service variations that do not significantly impact the tour experience.

4. How to Request a Refund

To request a refund, please:

1. Contact our customer support team at support@euontour.com .
2. Include your booking reference number, name, tour details, and reason for the request.
3. Attach any supporting documentation (e.g., medical note, official notice, photos for service issues).

We aim to respond within 48 business hours and resolve eligible refund requests within 14 business days.

5. Refund Processing

• Refunds are issued to the original payment method used during booking.
• Bank or credit card processing times may add 3–10 business days for the funds to appear in your account.
• For bookings made via third-party platforms (e.g., Tripadvisors), refund requests must be handled through that platform’s policies.

6. Travel Insurance Recommendation

We strongly advise all customers to purchase comprehensive travel insurance that covers trip cancellations, medical emergencies, lost belongings, and interruptions. This can protect you in situations where our refund policy does not apply.

7. Disputes and Chargebacks

If you dispute a charge with your bank or credit card provider without first contacting us, we may suspend your account and deny future bookings. We encourage open communication to resolve issues fairly.

8. Policy Changes

We may update this Refund and Returns Policy from time to time. The latest version will always be posted on our website with the effective date.

9. Contact Us

If you have questions about refunds or wish to submit a claim:
📧 Email: support@euontour.com
🌐 Website: www.euontour.com/contact

We are here to help ensure your travel experience is seamless and satisfying.