Customer Service & Support

1. How to Reach Our Team

Whether you have a question about a specific itinerary, need help with an existing booking, or want to request a custom arrangement, our dedicated team is here to assist you:

• General Inquiries & Support: support@euontour.com
• Booking Changes & Cancellations: support@euontour.com
• Business Hours: Monday – Sunday, 9:00 AM to 6:00 PM (Central European Time). We strive to respond to all inquiries within 24 hours.

2. Quick Help & Common Questions

To save you time, here are the answers to our travelers’ most frequent questions:

• Can I change or cancel my booking?
  Yes! We offer a highly flexible 100% Free Cancellation policy up to 72 hours before your tour begins. For details, please review our Cancellation Policy.
• Where do we meet for the tour?
  For tours that include hotel pickup (such as our Private Car tours), your guide will meet you directly in your hotel lobby. For walking tours, exact meeting point coordinates and instructions will be sent in your confirmation email.
• How large are your tour groups?
  To ensure an intimate, high-quality experience, our boutique tours are strictly limited to small groups (typically 6 to 8 people) or operate entirely as private bookings for just your family and friends.
• What should I bring?
  We recommend comfortable walking shoes, weather-appropriate clothing, a camera, and a valid ID or Passport (especially for tours crossing into different regions).

3. Before Your Tour

Once your booking is confirmed, you will receive a detailed email containing your itinerary, meeting instructions, and the direct contact information for your designated local guide. We ensure you have everything you need for a stress-free experience.

4. Feedback & Reviews

Your memories are our greatest achievement. After your tour, we welcome your feedback. If our team helped you create an unforgettable European experience, we would be thrilled if you shared your story with us and future travelers.